FAQ — Frequently Asked Questions

Source factory, established 2014. Self-owned 18,000㎡ facility in Guangdong with compounding, mold-making, injection molding, rotomolding, foam fabrication, QC, and shipping — not a trading company or middleman.

Yes. 3D design in 3 days, sampling 7-10 days, mold 45 days, mass production 30 days. MOQ 50 pcs for standard SKUs, 300 pcs for custom. Trade terms: EXW Shenzhen / FOB Shenzhen / FOB Ningbo only.

Email kexin@beeaa.com or WhatsApp / WeChat +86 13590555309. 12-hour response. Please provide: target quantity / dimensions or SKU code / use case / required certifications / delivery window.

Standard SKUs: 50-100 pieces. Custom color or logo: 100 pieces. New mold for fully custom size: 300 pieces. Mixed-batch across 3-5 SKUs: 100 pieces minimum.

Zhongshan, Guangdong Province, China. 18,000㎡ self-built facility: 13,000㎡ production + 5,000㎡ warehouse + 1,000㎡ showroom / lab. Close to Shenzhen and Ningbo ports for FOB loading.

ISO 9001:2015 (quality management), ROHS, CE, SGS drop-test reports, IP67 / IP68 ingress ratings on selected SKUs, California Prop 65 compliance, REACH. 20+ design patents. MIL-STD-810G variants for tactical and military lines.

T/T 30% deposit + 70% against B/L copy. L/C for orders ≥ USD/EUR 500,000. O/A 30-60 days for established clients with credit history. PayPal accepted for sample fees.

Standard SKU in stock: 7-15 days. Custom with existing mold: 20-30 days. New mold + custom production: 45-60 days (45 days mold + 30 days production). Sea freight FOB to destination port: 14-35 days depending on region.

5-layer corrugated export carton with EPE foam inserts. Each carton carries SKU label + barcode. Palletized export wrapping available. Custom retail packaging (color box + printing) available for OEM customers.

Standard SKUs: 1-3 free samples (buyer pays DHL/FedEx shipping, USD 30-80). Custom sample: USD 200-1500 mold-setup fee + 7-10 days sampling. Sample fee refundable against bulk order ≥ 1,000 pieces.

USD 5,000 per purchase order. Smaller quantities possible via EXW Shenzhen collection or batch consolidation with other customers. For new clients, first order is typically USD 5,000-10,000.

Regional exclusive and global agency arrangements available. Pricing: 20-35% below factory price depending on volume and region. Quarterly rebate: 3-8% on target achievement. Marketing support: 5-10% of sales as co-op funds. Contact agency@beeaa.com for terms.

1 year under normal use conditions. Bulk orders can extend to 3 years under formal agreement. Non-human damage (manufacturing defects, structural cracks) covered with free replacement. Latches, foam, O-rings sold as wear parts.

Yes. Video audit available within 48 hours. On-site audit by third-party SGS / TÜV / BV supported. Book via kexin@beeaa.com, typically 7 days notice. Audit covers production lines, QC labs, material storage, and warehouse.

PP and ABS materials are 80%+ recyclable. Reusable design (typical 10+ year service life). Product carbon footprint report (ISO 14067) available on request. RoHS and REACH compliant. California Prop 65 tested.

Yes, with 30% rush surcharge and 15-20 day delivery. Booking window: 7 days in advance. For smaller quantities (under 100 pieces) from stock SKUs, same-week dispatch possible via DHL Express.

Three options: (1) Silk print for 1-2 color logos, MOQ 100 pcs, no setup fee. (2) Laser engraving for premium finish, MOQ 100 pcs, no setup fee. (3) Mold texture logo for permanent mark, requires new mold (45 days, MOQ 300 pcs). Free digital proof provided.

EXW Shenzhen / FOB Shenzhen / FOB Ningbo only. We do NOT offer CIF, DDP, DAP, or any door-to-door service. Importers handle their own customs clearance, duties, and final-mile delivery. This is a B2B export model — no retail, no overseas warehouse, no DDP direct ship.

Email: kexin@beeaa.com | Phone / WeChat / WhatsApp: +86 13590555309 | Main store: https://beeaa.com | Address: Guangdong Province, China | Hours: Mon-Sat 08:00-18:00 (CST/GMT+8)