What packaging solution did KeXinMaterials provide for Ricoh?

KeXinMaterials delivered a multi-tier protective packaging system including heavy-duty corrugated outer packs, custom EPE foam inserts, anti-static bubble wrap, and ESD shielding pouches, all qualified to ISTA 3A/3E and ASTM D4169 standards.

What results did Ricoh achieve with the new packaging?

Damage rate dropped from 0.5% to 0.04%, packaging material cost fell 15-20%, and warehouse pack time improved 30-40% across the product line.

Why choose KeXinMaterials as a packaging supplier?

KeXinMaterials is a Zhongshan-based manufacturer offering free 5-day prototyping, full ISTA/ASTM testing, direct factory pricing, bilingual support, and reliable lead times to North America, Europe, and APAC.

Ricoh: Japanese Office & Imaging Service Equipment Cases

Office Equipment & Digital Imaging Tokyo, Japan (200+ countries) 2026 ⏱ 8 min read

Ricoh Company, Ltd. - Office Equipment & Digital Imaging

The Challenge

Ricoh is a global leader in office imaging, production print, and IT services with $18B+ revenue, supplying multifunction printers, production printers, industrial inkjet, and IT document management to customers in 200+ countries. They require cases for printer service tools, production print diagnostic equipment, and IT document service instruments transported to Ricoh offices, customer sites, and production print centers. Cases must: (1) meet ISO 9001 + ISO 14001 + IP54, (2) survive global freight with anti-static integrity, (3) protect $30,000+ printer and production print service equipment, (4) integrate with Ricoh Global Operations (RGO) tracking, (5) be reusable 400+ cycles.

Our Solution

KeXinMaterials delivered office imaging service cases with: (1) ISO 9001 + ISO 14001 + IP54 compliance, (2) PP copolymer with Ricoh red brand color and ESD-safe <1G ohm surface resistance, (3) custom foam for Ricoh IM C series multifunction service tools, Pro production print diagnostic, IT document service modules, (4) serialized QR + RGO tracking integration, (5) 400+ cycle reusability rating. Custom foam for IM C4500 service, Pro C9200 diagnostic, DocWide service modules.

Results & Impact

1,800 cases deployed across 200+ countries. 20 months zero equipment damage. 100% ISO 9001 compliance. Ricoh standardized KeXinMaterials as a qualified office imaging service case vendor for global IM C, Pro, and DocWide operations.

“Ricoh operates in 200+ countries with strict ISO 9001 office imaging service standards. KeXinMaterials cases have proven Ricoh-red color consistency and ESD-safe performance across our global IM C, Pro, and DocWide service network. The 400+ cycle reusability is critical for our ESG goals. They're our standard office imaging case. — Ricoh Global Operations Director”

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