Haier: Global Smart Home Appliances Service Cases
The Challenge
Haier is the world's #1 smart home appliance brand with $50B+ revenue, operating Haier, GE Appliances, Candy, Fisher & Paykel, and Hoover brands in 160+ countries. They require cases for service technician tools, IoT diagnostic equipment, and after-sales repair kits transported to customer homes, service centers, and Haier factories. Cases must: (1) meet ISO 9001 + IEC 60335 + IP65, (2) survive service field and global freight, (3) protect $15,000+ IoT diagnostic and service tools, (4) integrate with Haier Global Service (HGS) tracking, (5) be reusable 300+ cycles.
Our Solution
KeXinMaterials delivered appliance-grade service cases with: (1) ISO 9001 + IEC 60335 + IP65 compliance, (2) PP copolymer with Haier red brand color and high impact, (3) custom foam for Haier service diagnostic tools, IoT module testers, refrigeration service gauges, (4) serialized QR + HGS tracking integration, (5) 300+ cycle reusability rating. Custom foam for Haier IoT test kits, Testo 605i thermometer, Fluke 116 multimeter service kits.
Results & Impact
2,800 cases deployed across 160+ countries. 18 months zero diagnostic tool damage. 100% ISO 9001 compliance. Haier standardized KeXinMaterials as a qualified smart home appliance service case vendor for global Haier, GE Appliances, Candy, and Fisher & Paykel service operations.
“Haier operates in 160+ countries with strict ISO 9001 and IEC 60335 smart home appliance service standards. KeXinMaterials cases have proven Haier-red color consistency and high-impact performance across our global service network including IoT module calibration. The 300+ cycle reusability is critical for our ESG goals. They're our standard appliance case. — Haier Global Service Director”
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